God I hate any company that REQUIRES me to call them in order to do something that you know just involves the other person filling out a form on their computer that could just have easily been surfaced to me to fill out on the website.
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God I hate any company that REQUIRES me to call them in order to do something that you know just involves the other person filling out a form on their computer that could just have easily been surfaced to me to fill out on the website.
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@JessTheUnstill "Your call is very important to us. Did you know you can visit our website at _____ for blah blah" x100
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@catsalad @JessTheUnstill Situations like this are why I still have the same speakerphone I've had since 2000. I'm not going to stay tethered to a phone just to listen to that.
It's also clear that companies that do this do so to dissuade people from doing whatever you're trying to do. It also conveniently (for them) means there's no written record of what went on, unless you make one yourself.
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An HP whistleblower showed they INTENTIONALLY made everyone wait 15 min minimum even if the call center wasn't busy.
HP realizes that mandatory 15-minute support call wait times isn’t good support
HP rescinds European support call strategy due to “feedback.”…
Ars Technica (arstechnica.com)
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